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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara W

October 8, 2025

5  out of  5
rating by Sara W
"Sometimes hard to get ahold of Rachelle when needed for questions, but it has been a pleasure having my policy taken care of thanks again."
We responded:
"Hi Sara, thank you for the kind words! We’re so glad you reached out and that our team was able to help get everything taken care of for you. We always want our customers to feel supported and connected — please don’t hesitate to reach out anytime if you need anything in the future!"
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Jeffrey Cooper

October 8, 2025

5  out of  5
rating by Jeffrey Cooper
"Pleasant experience"
We responded:
"We are so happy to hear it! Thanks SO much Mr. Cooper for taking the time to let us know AND for being a valued customer. "
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Sylvia Franks

October 4, 2025

5  out of  5
rating by Sylvia Franks
"Always helpful and friendly. Loretta was a great help."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Loretta was able to help. We truly appreciate your support and look forward to assisting you again soon!"
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SummerGirl

October 2, 2025

5  out of  5
rating by SummerGirl
"Needed some paperwork emailed to me and contacted Destiny about this. She was quick with her response and was great at keeping me in the loop. She was very helpful and I appreciate that."
We responded:
"Thank you so much for your kind words! We’re happy to hear Destiny was able to help quickly and keep you updated throughout the process. We’ll be sure to pass along your appreciation — she’ll be thrilled to know she made your experience a great one!"
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Mike

October 2, 2025

5  out of  5
rating by Mike
"Destiny was amazing always a quick response .. definitely recommend asking for her when you call .."
We responded:
"Thank you so much, Mike! We’re thrilled to hear you had such a great experience and that Destiny took great care of you. We’ll be sure to share your kind words with her — she’ll love hearing this! We truly appreciate your recommendation and your trust in us for your vehicle insurance."
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Billie Barnette

September 29, 2025

5  out of  5
rating by Billie Barnette
"Everyone was very nice and helpful also friendly"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and found our team to be friendly and helpful. Your feedback means a lot to us, and we truly appreciate you taking the time to share it!"
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Ryland Murden

September 26, 2025

5  out of  5
rating by Ryland Murden
"State Farm insured my first car in 1962. Over the years have since added Life, property, boat, homeowner, RV, wind, flood, etc. Have always gotten fast service from our agents and Account Representatives. Just today, my current AR, Lorretta Blount (Foley AL), took time to answer a non-insurance question about the type of computer equipment she uses at work. Thanks Lorretta"
We responded:
"Thanks so very much, Ryland! We are so very happy to hear that Loretta met your expectations and that we were able to do it quickly. Have a wonderful week. "
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Isabella Tew

September 26, 2025

5  out of  5
rating by Isabella Tew
"Needed cards for vehicles"
We responded:
"Thank you, Isabella! We’re happy we could get you the cards you needed and appreciate you choosing us for your vehicle insurance. We’re always here if you have any other questions or need support."
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Karen Protz

September 25, 2025

5  out of  5
rating by Karen Protz
"Loretta was so friendly. She helped me with all my questions. So nice to get a real person on the phone!"
We responded:
"Thank you for sharing your experience! We’re so glad Loretta was able to answer your questions and provide the friendly service you deserve. Our team always strives to make sure you can reach a real person who’s ready to help—thanks for letting us know we hit the mark!"
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Jefferson Helton

September 24, 2025

5  out of  5
rating by Jefferson Helton
"Very Courteous, knowledgeable and professional"
We responded:
"Thanks so much, Jefferson! We very much appreciate the kind words!"
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Laurie Eberly

September 22, 2025

5  out of  5
rating by Laurie Eberly
"Thanks so much for decades of EXCELLENT customer service!"
We responded:
"Thank YOU, Laurie, for decades of loyalty and for trusting us with your insurance needs. We appreciate you so much!"
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J B

September 15, 2025

5  out of  5
rating by J B
"Great insurance and have had them for years. They always help me when needed and are definitely there to make getting insurance easy."
We responded:
"Thank you so much for being with us all these years! It means the world to know we’ve been able to make things easier for you and be there when you’ve needed us. We truly appreciate your trust and loyalty!"
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Paul Pelliccio

September 5, 2025

5  out of  5
rating by Paul Pelliccio
"Indeed u have helped me much i will be in contact with u as I am looking to purchase a home within 3-6 months thanks for ur help always"
We responded:
"Thank you so very much for the kind review, Paul. We look forward to helping you further and best of luck with your house hunting!"
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Bryan Bell

August 14, 2025

5  out of  5
rating by Bryan Bell
"I had a concern yesterday, but Loretta from the Holk-Jones agency in Foley found the answer to my concern within a day. Great customer service. I recommend her to all from my friends. Bryan Bell"
We responded:
"Thank you so much, Bryan! We're thrilled to hear that Loretta was able to assist you so efficiently. Your recommendation means the world to us and we'll be sure to pass along your kind words to her. We're here whenever you need us!"
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karen page

August 13, 2025

5  out of  5
rating by karen page
"We have dealt with Frances Holk-Jones State Farm Agency since moving to the area 5 years ago and have nothing but praise for staff and service. Premiums have always been very competitive and they always offer helpful input as to how to further increase savings. Any questions are welcome and always fully and completely explained and then followed up on. I had responded to a generic email recently and received a follow-up call from Loretta today to see if my questions were answered and if there was anything she could help me with. In the course of our conversation we touched on another aspect of our current coverage that I wasn't clear on and Loretta went over it clearly and thoroughly to make sure I understand how the next renewal would work. I can't recommend this specific State Farm office enough, they are fabulous. 8/13/25 I had an issue with my Flood Insurance renewal today which FEMA was unable to resolve. Upon their recommendation I called our State Farm agent and within 5 minutes I had the matter resolved. We do ALL our insurance with this office and always receive prompt, friendly and efficient service, they are the best."
We responded:
" Karen, we are pleased to hear Loretta answered all of your questions. We truly appreciate the time and effort you have taken to share your valuable insights and experiences with us. Your feedback is crucial in helping us understand how we can continuously improve our offerings and better serve our customers. Thanks again! "
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Daniel Perantoni

July 29, 2025

5  out of  5
rating by Daniel Perantoni
"Very helpful and excellent service"
We responded:
"Thank you so much, Daniel, for taking the time to let us know how we did! We truly work hard to provide excellent service and meet each and every one of our customer's needs. It feels great to hear when we get it right!!! Please let us know if we can help you with anything else in the future. "
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Wesley Dibeler

July 27, 2025

5  out of  5
rating by Wesley Dibeler
"Great experience with Stacy English obtaining homeowners and vehicle insurance."
We responded:
"Wesley - we thank you SO much for leaving us such a great review. We truly appreciate being your local State Farm agency!!!"
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Tim W

July 16, 2025

5  out of  5
rating by Tim W
"My Account Representative, Loretta Blount, was extremely helpful in the placement of my business with the Frances Holk-Jones State Farm agency. She listened to my needs and suggested several coverage changes that not only improved my coverage but also decreased my overall premium. I was impressed with both her knowledge of the State Farm product line and the Baldwin County & surrounding area's insurance market."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Loretta was able to assist you effectively. Her dedication to understanding your needs and improving your coverage is truly commendable. We're grateful to have you with the Frances Holk-Jones State Farm agency. If you need anything else, feel free to reach out! Thanks so much!!!"
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Lorry Redditt

July 11, 2025

5  out of  5
rating by Lorry Redditt
"DESTINY is the best in customer service. Very helpful and extremely personable. She helped me with my mortgage company on a conference call that she recommended . THANK YOU Destiny. Dr. R edditt"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Destiny provided you with excellent customer service. If there's anything else we can assist you with, please don't hesitate to reach out."
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Dmitriy Krasilnikov

June 21, 2025

5  out of  5
rating by Dmitriy Krasilnikov
"I had a really positive experience with Frances Holk-Jones State Farm Insurance Agency. They were very helpful, took the time to go over all my policies and drivers, and paid close attention to the details. They helped me maximize my savings and ensured I had the right coverage. I’m genuinely grateful for their assistance!"
We responded:
"Thank you so much, Dmitriy, for the fantastic review! We're thrilled to hear about your positive experience with Frances Holk-Jones State Farm Insurance Agency. It's our pleasure to help you understand your policies and maximize your savings. Your kind words mean a lot to us! 😊"
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Jayce Clevesy

June 18, 2025

5  out of  5
rating by Jayce Clevesy
"Eve Malcolm was very helpful.... her people skills are off the charts... very helpful answering questions and clearing up any confusion.... Thanks Eve Malcolm 🙂"
We responded:
"Thank you so much, Jayce! We're thrilled to hear that Eve provided such exceptional support and clarity. Her people skills truly are amazing, and we're glad she could assist you. We appreciate your kind words! 🙂"
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Nina Martin

June 12, 2025

5  out of  5
rating by Nina Martin
"What a relief! Decided to go on a trip in a rented RV. I had only one day to get all the insurance info to the rental co. Loretta was amazing and took care of everything. And did it all with a smile in her voice. Thank you!"
We responded:
"Thank you so much for your kind words, Nina! We're thrilled to hear about your positive experience. Loretta is indeed amazing, and we're glad she could help make your RV adventure a breeze. Safe travels and happy adventures!"
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ErikayDoug Hammond

June 4, 2025

5  out of  5
rating by ErikayDoug Hammond
"Always helpful and professional, accurate information, prompt responses to requests. I know there are less expensive alternatives out there BUT when it comes to claim time, State Farm cannot be beat. And, they really ARE interested in serving the customer, they provided us with free monitoring of our electrical system to pinpoint any problems before they become serious. Very happy with this office and State Farm in general."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Stacy provided you with excellent service and communication. Your satisfaction is our top priority, and it's great to know you're pleased with State Farm. We're here for you anytime!"
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Beth Long

May 30, 2025

5  out of  5
rating by Beth Long
"Very helpful and friendly and fast."
We responded:
"Beth - you made our day!! Thanks so much we very much appreciate your trust in us!"
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Caleb Sullivan

May 29, 2025

5  out of  5
rating by Caleb Sullivan
"Loretta was so helpful and has the best communication skills! We are so pleased with our services provided from State Farm!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear the great feedback and agree Loretta is a gem. We're delighted you're pleased with the services from State Farm. We're always here to assist you!"