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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jon McLain

September 9, 2024

5  out of  5
rating by Jon McLain
"Cheryl is absolutely the best in the game!!! She's always trying her best to help out and answers every time I have a question!!!"
We responded:
"Thank you so much for your kind words and glowing review! 🌟 We're thrilled to hear that Cheryl has been able to provide you with exceptional service. She's truly dedicated to helping our customers, and your feedback means the world to us. If you have any more questions or need further assistance, don't hesitate to reach out. Thanks again! "
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Stephanie Conway

September 6, 2024

5  out of  5
rating by Stephanie Conway
"We have multiple policies with State Farm and Loretta Blount helps me with all of them!! Loretta is a blessing!!!!!! Since I have a hard time making phone calls to handle things, due to my schedule, Loretta assists me through email, which I appreciate so very much....Even if it is to say hi and answer what I think is a silly question!! I really don't know what I would do without her. She is irreplaceable!!"
We responded:
"Thank you, Stephanie! We're thrilled to hear about your positive experience with Loretta and our team. Your kind words mean the world to us. We're always here to assist, whether it's through email or any other way that works best for you. Thanks for being a valued member of our State Farm family! 🌟"
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Jackie Strickland

August 24, 2024

5  out of  5
rating by Jackie Strickland
"Excellent customer service and rates!"
We responded:
"Thanks so much, Jackie!!!"
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Judy H

July 18, 2024

5  out of  5
rating by Judy H
"Destiny went above and beyond to help me. I appreciate her patience with a senior lady."
We responded:
"Thank you so very much!!! We very much appreciate you."
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Steve Birch

July 4, 2024

5  out of  5
rating by Steve Birch
"Whenever I have called this agency, I've had nothing but GREAT, prompt experiences!!! Highly recommend them! They are ALWAYS friendly and helpful."
We responded:
"Thank you so much for your glowing review! We're thrilled to hear about your positive experiences with our team. Your kind words and recommendations mean the world to us. We're here for you whenever you need us! 😊"
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Kendra Balzer

June 21, 2024

5  out of  5
rating by Kendra Balzer
"We recently had our loan company inform us that we had no wind insurance. This was to be paid from our escrow account. The insurance company that we had, another,State Farm company ,was negligent and let our wind insurance lapse for over 30 days. Not only did we have to find a new agent, they had a lot of work to do to get our wind coverage up to date! Loretta Blount worked for 2 days with us to insure that this insurance was being paid from our escrow account. My husband and I were a wreck worrying over this problem. We are elderly and don’t understand a lot of the problem but, Loretta was a godsend! She reassured us that it would be taken care of, and for us not to worry. What a weight lifted off of our shoulders! She spent several hours with us explaining what she was doing and what needed to be done. It was like night and day from our previous agent. Those boys had no clue with what they were doing! Frances Holk-Jones State Farm Insurance Agency are so professional and curious! The office is beautiful and so warm and welcoming! The receptionist is a breath of fresh air! What a delight to be greeted by a sweet friendly smile! Thank you, Loretta and thank you Towanda! We appreciate your work! Kendra and Joe Balzer."
We responded:
"Thank you so much for your wonderful review, Kendra and Joe! 🌟 We're thrilled to hear that Loretta was able to assist you and bring you peace of mind during such a stressful time. Our team at Frances Holk-Jones State Farm Insurance Agency always strives to provide professional and compassionate service to all our clients. Your kind words about Loretta, Towanda, and our office mean the world to us. We're here for you any time you need us. Thank you for trusting us with your insurance needs! "
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Pickett Wilson

June 4, 2024

5  out of  5
rating by Pickett Wilson
"Professional, prompt service. Doing business with them is effortless."
We responded:
"Thank you, Pickett, for your wonderful five-star review! We're thrilled to hear that you found our service professional and prompt. Your satisfaction is our top priority. 🌟"
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Felipe Moreira

June 4, 2024

4  out of  5
rating by Felipe Moreira
"I’ve been a customer with State Farm for years and was looking to reduce the cost of my insurance, willing to reduce coverage if needed. Cheryl was not only able to help me to get more discounts but also maintained the same coverage I had before. Great customer service and quick response to requests."
We responded:
"Thank you, Felipe. Cheryl truly cares for our customers and does her very best every single day to take care of them. We appreciate your business."
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Sara Filley

May 28, 2024

5  out of  5
rating by Sara Filley
"Loretta Blount has been Very helpful and answered our questions"
We responded:
" Thank you so much for your wonderful five-star Google review, Sara! We're thrilled to hear that Loretta Blount was able to assist you and answer all your questions. Your positive feedback means a lot to us and motivates our team to continue providing excellent service. "
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Corey Brantley

May 21, 2024

5  out of  5
rating by Corey Brantley
"Y’all are absolutely the best. Thank you Loretta Blount for always helping me when I need it."
We responded:
"Thank you so much for the fantastic review, Corey! 🌟 We're thrilled to hear that Loretta Blount has been able to assist you whenever you need it. Your kind words mean the world to our team. We're here for you anytime!"
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Brad Yates

May 21, 2024

5  out of  5
rating by Brad Yates
"Just rang them up since my current condo insurance person, was somewhat dismissive at answering my questions, and boy am I glad he was- since it allowed me to find this agency, and specifically, Loretta Blount. Above and beyond does not describe it. She joined me on a call to the lender, getting the info, as needed for her to get me sorted out. I ended up with better coverage, for slightly less money, and she further educated me on the condo HOA policy vs the Condo Owners policy. If I lived in Alabama, my entire insurance portfolio would be swapped to this agent immediately."
We responded:
"Thank you so much, Brad, for your wonderful review! 🌟 We're thrilled to hear that Loretta was able to provide you with exceptional service and help you get the coverage you need. We always strive to go above and beyond for our clients, and it's fantastic to know that you had such a positive experience. If you ever need anything else or have more questions about your insurance, don't hesitate to reach out. We appreciate your trust in us and are here to help, no matter where you are! "
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Dallas D

May 17, 2024

5  out of  5
rating by Dallas D
"Loretta is fantastic! We really appreciate how much you do for us. State Farm is truly the best!"
We responded:
"Thank you so much, Dallas! 😊"
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Joe Mencotti

May 15, 2024

5  out of  5
rating by Joe Mencotti
"Awesome service great coffee."
We responded:
"Thank you, Joe! We're thrilled you enjoyed our service and coffee. Your five-star review means a lot to us!"
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Becky Newsome

May 14, 2024

5  out of  5
rating by Becky Newsome
"I’ve been with State Farm for over 25 years and would never use anyone else. Their customer service is wonderful and everyone is always so helpful. I especially appreciate Loretta for always being there to help me over the years. She goes above and beyond and I don’t know what I would do without her!"
We responded:
"Thank you so much, Becky, for your kind words and your loyalty over the past 25 years. We're thrilled to hear that you've had such a positive experience with our team. Loretta will be especially delighted to hear your appreciation. Your support means the world to us!"
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C J

May 13, 2024

5  out of  5
rating by C J
"Super great doing business with. Easy to work with on claims, adding and changing policies, and just everything we worked with them on from moving, buying selling houses, camper, car. Moved 3hr away and still keep them as our insurance agent."
We responded:
"Wow, thank you so much for the fantastic review! 🌟 We're thrilled to hear that you've had such a positive experience with us through all your moves and life changes. Your trust and loyalty, even from 3 hours away, mean the world to us. If you ever need anything, we're just a call or message away. Here's to many more years of working together!"
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K N

May 12, 2024

1  out of  5
rating by K N
"Do not use this agency. Ms Frances Holk Jones tried to sneak legislative action through for her friends, to annex Fort Morgan Al. She is condescending, ignorant, and does NOT represent Ft. MORGAN.. She will be voted out."
We responded:
"Thank you for taking the time to share your thoughts. We understand the importance of open communication and transparency in all aspects of public service. However, it appears that your concern is related to legislative actions, which are not associated with our insurance business. We believe there may have been a misunderstanding about the purpose of this business review channel. Our primary goal here at FHJ State Farm is to address concerns and feedback about our insurance services. For issues related to legislative matters, we suggest reaching out to the legislative office directly at fholk-jones@alhouse.gov. We appreciate your understanding and are here to assist you with any insurance-related concerns you may have. "
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Fred Beaman

May 12, 2024

5  out of  5
rating by Fred Beaman
"I want to thank Jean Cheatwood for her assistance with my hail damage claim. I was having trouble reaching my claim agent by phone. So I went to Francis Holk-Jones office in Foley and spoke with Jean Cheatwood. She was amazing, knowledgeable, kind and knew who to call for assistance with my claim. It was an amazing experience and yes my claim was completed. Thank you Jean!"
We responded:
"Thank you so much for taking the time to leave this excellent review, Fred. We really appreciate your business. We're thrilled to hear that Jean was able to assist you effectively with your hail damage claim. She is indeed a valued member of our team and your kind words mean a lot to us. We're here for you anytime!"
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kelsey santana

March 26, 2024

5  out of  5
rating by kelsey santana
"LORETTA!! LORETTA!!! You’re my insurance guru/hero!! She’s amazing, helpful, knowledgeable and gets it done! Anytime I reach out to her, she’s right there taking care of it! It’s been a pleasure having her as my insurance agent!! She’s been my agent for years and I refuse to let her go because she gives me peace of mind!! Thank you so much for all the years you’ve helped me and my family! You’re truly appreciated!! Yours truly! -Kelsey 🙏🏽❤️"
We responded:
"Hello Kelsey, Thank you so much for taking the time to leave this excellent review. We really appreciate your business and are glad to hear that Loretta has been able to provide such exceptional service. She's indeed a gem and we are lucky to have her on our team. Your kind words have been shared with her and it truly made her day! We look forward to serving you for many more years to come! Thank you again for putting your trust in us and for being such a loyal customer. We truly appreciate you! "
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Elizabeth Sullivan

January 24, 2024

5  out of  5
rating by Elizabeth Sullivan
"A shout out to Kae Watson who helped me complete my wind mitigation paperwork completed thereby saving me $$ on the homeowners policy."
We responded:
"Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Kae was able to assist you with your wind mitigation paperwork, leading to savings on your homeowners policy! Here at Frances Holk-Jones State Farm, we strive to provide exceptional service and it's always rewarding to hear we've achieved that. Your feedback will be passed along to Kae and our entire team, as it serves as a great source of motivation. Thank you again for choosing us for your insurance needs, Elizabeth. We look forward to serving you in the future."
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Christian Gramm

December 26, 2023

1  out of  5
rating by Christian Gramm
"Stopped in for a quote. Left after 20 minutes of waiting. If State Farm isn’t interested in new business, how will they treat me once I’m a customer? Receptionist was friendly though."
We responded:
"We appreciate your feedback and sincerely apologize for the inconvenience you experienced during your recent visit, Christian. We understand that your time is valuable, and we are genuinely sorry that your initial interaction with our office did not meet your expectations. Our team at Frances Holk-Jones State Farm is committed to providing exceptional service to all of our clients and potential clients. However, there are instances where we may be working with other customers, and we may not be able to attend to walk-in clients immediately. We assure you that we value new business and our commitment to customer service remains consistent, regardless of whether you are a potential, new, or long-standing client. We would like to offer you a personal appointment at your convenience, to ensure you receive the prompt and personalized service we strive for. Our friendly receptionist or any one of our team members would be more than happy to assist you. Thank you for recognizing the friendliness of our receptionist, and we look forward to having the opportunity to turn your initial experience around. Our phone number is 251-943-5031. "
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Michael

November 7, 2023

5  out of  5
rating by Michael
"Great service!!"
We responded:
"Thanks so much, Michael! We are so happy to hear that we provided great service and earned your wonderful rating! "
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Becca Atkins

November 2, 2023

5  out of  5
rating by Becca Atkins
"We've used Frances Holk-Jones & her amazing team since moving to Orange Beach three years ago! Loretta is always quick to respond, very attentive, & helps us with any insurance questions or changes that we may have. We are thankful for the Frances Holk-Jones State Farm team!"
We responded:
"We are absolutely thrilled to hear such wonderful feedback about your experience with us, Becca! It's customers like you that make our job so rewarding. Loretta and the rest of the team are always here to provide you with the exceptional service you deserve. Your kind words are greatly appreciated and we're so thankful to have you as a part of our State Farm family. Don't hesitate to reach out if you need anything in the future. "
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Belynda Brock

October 26, 2023

5  out of  5
rating by Belynda Brock
"Jean Cheatwood was awesome. She helped me get my claim straight."
We responded:
" Thank you so much for your five-star review and for taking the time to share your positive experience with Jean. We're delighted to hear that she was able to assist you in getting your claim sorted out. At Frances Holk-Jones State Farm, we're committed to providing exceptional service and we're glad to know we've met that mark with you. We appreciate your trust and business, Belynda!"
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Rosie Fox

October 6, 2023

5  out of  5
rating by Rosie Fox
"Jean Cheatwood is a fantastic lady!! I have never had to process a claim before, let alone having my car totaled out. She really took care of processing my settlement claim extremely fast. The claims representative she was working with was great. She made sure that my claim settlement was processed immediately. I will forever watch for running deer's in the city from now on. Thank you. Rosie Fox"
We responded:
"We're truly grateful for your amazing review about Jean. It's heartening to know she helped you during a tough time. We're thrilled you're okay! Your trust means a lot to us and we'll continue delivering the service you expect from us. Take care, we're always here for you. Thanks again, Rosie!"
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Robert White

September 26, 2023

5  out of  5
rating by Robert White
"This is not your normal insurance agency. The Frances Holk-Jones-State Farm Insurance Agent office goes the extra distance to assure you that you are a true customer and not just a number. From answering the phone to talking to the staff expert for your particular needs, you can be sure that your questions will be answered correctly in a timely manner. Thanks for being there for me when I need your services."
We responded:
"Thank you so much, Robert, for your kind words and five-star review! You made our day!!! We're overjoyed to know that you've had a positive experience with our team here at Frances Holk-Jones, State Farm agency. It is our utmost priority to ensure each of our clients feels valued and well served. We're committed to providing the highest level of customer service and we're glad to hear that our efforts resonated with you. Your satisfaction is our greatest reward. Remember, we're always here for you and ready to help with your insurance needs. Thanks again for your super kind review AND choosing our team! Thank you once again for your feedback and for choosing Frances Holk-Jones, State Farm Insurance. "